Mood: AnnoyedSong: Unwell - Matchbox TwentyUnits of Caffeine: 3Days Until Vacation: 79Yes folks, it's
that time of year again. I realize that it's only February, but I'm not one to sit on these things. I would rather just get my taxes done and out of the way. So, I did as I always do and went out to my local office supply store and bought the tax software that I've always been happy with: Turbo Tax, by Intuit.
I first bought tax software in the spring of 2002 just to see if it made my life easier in any way and holy SHIT, did it! I honestly don't know why people do their taxes the "old fashioned" way, ESPECIALLY in light of some new developments from certain tax software companies that now offer free software and free e-filing for people who earn less than $50K a year. Anyway... I went out and bought Turbo Tax, (as I do every year) and settled myself in font of my computer with my book o' receipts and tax information on one side of me and a glass of wine on the other. (Hey, who says that doing taxes has got to be
totally painful?) So, I open up the Turbo Tax box; take out the CD and notice that the box is missing one or two things. You see, one of the things that I really like about tax software are the numerous rebates you can possibly get; one of them being a rebate for e-filing.
You see, I have a slight problem with e-filing. From my dealings with a few local, state and federal web sites, I've noticed that the government has been a little slow in catching up with the computer age; and there is still quite a bit of tree killing going on out there with the amount of paperwork the government forces upon the U.S. citizen. But e-filing came along, (and I normally don't praise the IRS), but I give them two major thumbs up for this! It's faster; It's more accurate; It saves time and energy on behalf of the IRS; and, if the tax payer wishes to pay for taxes with a credit card or receive the refund via direct deposit, there isn't a single piece of paper that is exchanged. I love e-filing and the IRS loves e-filing so much that they are doing their damnedest to get more Americans to do it. So, if it's so much easier; less wasteful; and the IRS wants more people to do it; why is there an e-file fee? I have a big problem with paying a $15 fee for something that, in my opinion, should be free. Although paying the e-file fee is a hot button issue with me, it was never really an issue because Turbo Tax, (and pretty much all the other tax software products), always offered a rebate on it. So, I didn't mind paying the fee and just waiting a few weeks for the software company to mail me a check for the amount. This brings us back to me; sitting there with the opened Turbo Tax box, looking for the appropriate rebate paperwork. Thinking that the fine folks at Intuit forgot to include the rebate form with the software, I went to Turbo Tax's web site to get more information. What I found royally pissed me off. Here is the statement Intuit put on their Turbo Tax web site in regards to rebates:
Put simply, there are no rebates for Turbo Tax 2005 products. We hope you’ll breathe a sigh of relief over that fact. In previous years, you might have had to send in three rebate forms to get money back on federal and state products, or for e-filing. Not anymore.
Having to keep track of all those slips of paper was challenging even for us, and we’re tax pros. We know most of you just want to get your taxes done quickly and not have to do the extra work involved in mailing a rebate form. After listening to many customer complaints, we changed our policy.
I
hate it when companies do this! That is, I hate it when they make a change that quite clearly benefits them and quite clearly screws the consumer
YET they make it sound that it is for the consumer's convenience. Don't piss on my leg and tell me it's raining! As for "listening to many customer complaints"... Turbo Tax has an optional survey/feedback form that I have seen with their software. I have completed it every year, and I seem to remember some questions regarding their rebates. What I feel has happened is that, whereas the consumer enjoyed the rebates, the might not have liked all the paperwork that went along with it. I am almost certain that the average Joe/Jane would have preferred the solution to be that Intuit find a less complicated way of handling the rebate procedure, (although, I will admit that I never found it complicated. In fact, I had no problems with it at all. I'm just speculating how other people might feel about this.) So, I'm assuming that no one in their right mind disliked getting money back. Who the hell doesn't like that? I think it's more plausible to say that the consumer didn't actually like the means of getting their money back. Then I think some corporate idiot at Intuit looked at the data and concluded that consumers didn't like the rebates; (of course, making Intuit's job a lot easier because they no longer have to deal with them). Wait a tick... Did I just say that Intuit no longer has to deal with rebates? Of
course I did; because Intuit
clearly stated that "
there are no rebates for TurboTax 2005 products." But wait.... almost immediately after Intuit makes the bold claim there there are no rebates, (for your convenience, of course), the state the following:
While we’ll no longer have rebates for Turbo Tax, you can still use your Quicken rebate to save $30. That’s an incentive for you to try another one of our great products and we hope you’ll take us up on it.
Excuse me. How can you just say that you're not doing participating in any rebate plans because of how much of a pain in the ass it is and then say that you're offering a rebate? Oh, I know why... because Intuit wouldn't profit from offering an e-file rebate, but they would profit for offering a rebate on one of
their products. So, lesson learned: Just like tax laws; the software procedures change every year. So, I should do my research. But, for those of you out there who
haven't done their taxes yet, please learn from my misfortune and
do not waste your money on Turbo Tax. Turbo Tax's main competitor,
Tax Cut still offers the e-file rebate, AND, if you have an adjusted gross income of less than $50K, they have
online software that you can use for free and e-file for free.
In the meantime, yours truly used the Turbo Tax software; printed the paperwork; and mailed it off yesterday. Call me stubborn, but I flat out refuse to pay for that stupid e-file fee.